1. Our General Refund Position
KITABEE ACADEMY does not provide refunds for change of mind, wrong selection, accidental purchase, lack of time, change in personal circumstances, failure to use the course, or choosing not to continue after access has been provided.
Because our products include physical books, digital learning content, course access, interactive materials, worksheets, videos, games, and downloadable or viewable resources, all purchases are treated as final once the order is confirmed, except where a remedy is required by Australian Consumer Law.
2. Digital Courses and Online Access
Online courses and digital resources may become accessible immediately after purchase or enrolment. Once course access, video lessons, learning games, worksheets, downloads, quizzes, or digital materials are opened, viewed, used, or made available to your account, the purchase is considered delivered.
- No refund is provided because the student did not log in, did not complete the course, stopped attending, changed schedule, or no longer needs the course.
- No refund is provided because the purchaser selected the wrong level, unless KITABEE ACADEMY agrees to transfer access as a goodwill option.
- No refund is provided after digital access has been activated, except where required by law.
- Access issues caused by incorrect login details, weak internet, device problems, browser settings, or user error do not automatically qualify for a refund.
3. Physical Books and Printed Materials
Physical books and printed learning materials are supplied according to the product description and availability at the time of purchase. Please choose the correct level, book type, quantity, and delivery address before checkout.
- No refund is provided for change of mind after purchase.
- No refund is provided because the student changes level, changes teacher, stops learning, or no longer needs the book.
- No refund is provided if the wrong delivery address was entered by the customer.
- If an incorrect, damaged, or incomplete item is received, contact KITABEE ACADEMY within a reasonable time with order details and clear photos.
4. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any consumer guarantees, rights, remedies, or protections that cannot legally be excluded under Australian Consumer Law.
If a product or service has a major problem, is not as described, is not supplied with reasonable care and skill where applicable, or fails to meet a consumer guarantee, you may be entitled to a remedy required by law.
Where the law requires a remedy, KITABEE ACADEMY may assess the issue and provide the appropriate remedy, which may include support, correction, replacement, repair, re-supply, refund, or another remedy depending on the circumstances and legal requirements.
5. Goodwill Support Before Refund
Where legally possible, KITABEE ACADEMY will usually try to support the customer before considering any refund. This may include helping with login access, checking course level, correcting account issues, explaining how to use materials, or reviewing whether a transfer to a more suitable level is possible.
- Goodwill support is not an admission of fault.
- Goodwill transfers, credits, extensions, or replacements are not guaranteed.
- Any goodwill option is provided at the discretion of KITABEE ACADEMY.
6. Non-Refundable Situations
Subject to Australian Consumer Law, refunds are not provided in the following situations:
- The customer changed their mind after purchase.
- The customer selected the wrong book, level, course, or product.
- The student did not attend, did not practise, did not complete the course, or did not achieve the expected result.
- The customer no longer has time to use the product.
- The customer found another provider, teacher, book, or course.
- The customer expected a different learning outcome not expressly guaranteed by KITABEE ACADEMY.
- Digital content was accessed, viewed, downloaded, opened, or made available to the account.
- Books or materials were used, written in, damaged, marked, copied, scanned, or no longer in resale condition.
7. How to Request a Review
If you believe your order has a genuine issue, contact KITABEE ACADEMY within a reasonable time. Include your full name, order number, email address used for purchase, product name, description of the issue, and supporting photos or screenshots where relevant.
Each request will be reviewed based on the product type, access status, delivery status, customer use, the nature of the issue, and applicable Australian law.
8. Learning Outcomes
KITABEE ACADEMY provides structured Arabic books, courses, games, and learning materials. Results depend on student effort, practice, attendance, level placement, parent support, teacher support, learning needs, and consistency.
No refund is provided because a student does not achieve a preferred learning outcome, unless the law requires a remedy for a specific failure of the product or service.
9. Policy Updates
KITABEE ACADEMY may update this Refund & Access Policy from time to time. The policy that applies to your purchase is usually the policy available at the time of purchase, unless a later version is required by law or accepted through continued use.
Legal note: This policy is written for customer communication and checkout use. It should be reviewed by an Australian lawyer before publication.
